https://forum.sharkrf.com/viewtopic.php?f=11&t=2493&p=12834#p12834
You wrote that the OS2 disconnects from the server. Please answer my question: What does the OS2's log show on the status page when this happens?
Can you please describe what's not working for you in full detail?
Where is the connect button you click on?
Which screen do you mean where you input your ID? The Quick Setup?
If you want to send the unit back then please contact
info@sharkrf.com
and refer to this forum thread.