Please upgrade the device firmware manually first.
You can find the manual upgrade instructions in the user manual:
http://manuals.sharkrf.com/openspot2/en/troubleshooting.html#page-top
("I want to manually upgrade the firmware" section)
The mentioned Wi-Fi network is not broadcasted by the openSPOT2. Its configuration Wi-Fi network's name is "openSPOT2 AP".