Manual firmware update issue

liondogs

I am trying to upgrade my Openspot 3 firmware because I got a message saying the firmware on my openspot3 is to old. I am following the instructions outlined in the user manual and I have done the following:
Downloaded the file
Plugged in my Openspot3 to my windows 11 computer using a USB cable
Pressed both buttons on the openspot3 for at least 10 seconds
Got the steady white light
Released the buttons and got the yellow light (flashing)
The problem is the BOOTLOADER flash drive does not appear anywhere on my computer. I checked the main screen and checked for the drive using file explorer.
I also get a " USB device not recognized. The last USB device connected malfunctioned " error message.
How do I fix this issue so I can upgrade my Openspot3 and use it?

HA2NON

Flashing yellow status LED means that the OS3 is trying to enumerate but it can't complete the process. Please use a different USB port on the computer and/or a different USB cable.

rguzowski

I am also getting the 'Firmware too Old' warning when connecting to my OpenSpot3 with the Shark RF Link webpage. I have installed the new firmware. My OpenSpot3 completed the process, and when I reboot it connects to the room that I previously selected. The OpenSpot 3 transmits, announcing the room connection to my Yeasu FT-70D.

I am unable to connect to this OpenSpot3 to change the room I would like to connect to.

HA2NON

Please send a screenshot which shows the Device info section of the openSPOT3 Status page to info@sharkrf.com and refer to this forum thread.

Fusion2u

I am having the same problem, i can do the manual update and everything seems to be ok, i get the update was a success but after the solid green light goes off the openspot does not reboot. I have done the manual update several times but it never reboots. When trying to connect to it via the sharrf.link i get the firmware is to old, any suggestions as i would really like to chnge rooms and modes. Thanks in advance.

HA2NON

Do you see the file SUCCESS.TXT after the firmware upgrade process has completed (LED turned to solid green after red/green flashing)?

W1SRR

Tyrbiter

Liondogs- Where did you find the file(s) to do a manual update?
https://manuals.sharkrf.com/openspot3/en/troubleshooting.html#page-top

Scroll down to "I want to manually upgrade the firmware"

Fusion2u

Do you see the file SUCCESS.TXT after the firmware upgrade process has completed (LED turned to solid green after red/green flashing)? Yes, i do see the SUCCESS.TXT after the firmware upgrade process but still cant log into the openspot, just get the “ Firmware is to old, need to update the firmware”

HA2NON

Can you open the web interface with http://openspot3.local/ or http://openspot3/ ? If yes, then please send a screenshot which shows the Device info section of the openSPOT3 Status page to info@sharkrf.com and refer to this forum thread.

w8jvp

w8jvp
Posts: 1
Joined: Tue Jan 25, 2022 4:34 pm
Re: Openspot 3 will not configure
Post by w8jvp » Tue Jan 25, 2022 5:04 pm

I had Openspot3 working properly. In the process of attempting to add a hotspot IP node #2 the Openspot3 "locked up" in the Openspot3 AP mode and nothing I have done has solved the problem. I can no longer get the Openspot 3 to connect to my local internet access router and it has impacted my computer keyboard - will not accept keyboard input without pushing the key mulitple times( some times it works, sometines it does not.That's why I am typing this on a different computer attached to my local router/internet access. Since I can not get it out of the AP mode I can not get it to run on this compute either. Just sets and flash the white light at me!! Help
Ken w8jvp
Top

HA2NON

Can you connect to the Wi-Fi network called "openSPOT3 AP" using your phone or a tablet or a computer?

KG5KS

Is this the latest firmware as it doesn't tell me to upgrade ?

Noticed when I do a full screen on my Status page and click on the TOOLS tab and my screen goes back to the other size and nothing happens with tools and not down the sides. Do I need to upgrade my Firmware ? Don't see a manual upgrade either.

Thank you
Kenny
-------

Hardware version:
1.0
Firmware version:
v9
Firmware built at:
Mon, 17 Feb 2020 07:55:02
Callsign database version:
N/A
Bootloader version:
v13
Device ID:
CDB9EA20
USB data:
connected
Uptime:
00:07:06
Device time:
Tue, 15 Feb 2022 20:44:46

HA2NON

Please upgrade the device firmware manually.
You can find the manual upgrade instructions in the user manual: https://manuals.sharkrf.com/openspot3/en/troubleshooting.html#i-want-to-manually-upgrade-the-firmware ("I want to manually upgrade the firmware" section)

KG5KS

Thank you, worked perfect.
Ken

KD9MGQ

@HA2NON, please help. I'm having the same problem as others have recently posted about. I was able to manually upgrade the openspot 3 software without any problem by following the instructions in the manual, and it's now working again but I can't change the room because it won't let me access the software. When I put in the RF link and put in my device ID it keeps saying my software is too old. But it's not, it works, but basically I'm stuck in the same room as before the upgrade. Please help, thanks! -Adam

KG5KS

I think you missed the step after upgrading to reset it to recognize the upgrade. I followed exactly the manual and waited on the lights and worked. Matter of fact it auto updated itself a couple of day to the newest firmware. Give it another try.

73
Ken

KD9MGQ

thanks, I'll give it a try, although I believe I followed the steps exactly as well. I don't see where it says the device needs to reset. thanks for the suggestion, -73

KD9MGQ

You're right, I HAD missed a step, which was to copy the download file into that bootlogger directory. Now that I've done that I can get past the login page, but then it gets stuck on a blue screen - all blue, no information. Suggestions???

HA2NON

What status LED color do you see on the device now?