I live out in the country and the only internet I can get is satellite. I use Excede internet with a Netgear router. Everytime I try to go to the openSPOT3 AP using my internet browser while connected to my satellite using the Netgear, it switches to the openSPOT3 AP long enough for me to enter my UID then it changes the screen and disconnects. I can't use the SharkRF Link App on my phone or computer because it says my firmware is to old. This is the second openSPOT I have purchased used where they said they were working fine. I feel like it has something to do with it having to switch off my Netgear Wifi to go to the openSPOT3 AP but I don't know how to work around that or to get it to be able to stay connected to both. When I emailed the company the first time, they told me to follow the instructions, which I did over and over again, like I am doing now, but to no avail. Any suggestions?