OP4 Keeps Locking Up

anndel

Ever since the last 2 or 3 firmware updates, my OP4 works fine then locks up where the LED is continuously flashing green or orange. I hold the power button for several seconds to reset the OP. It connects to the Asus Wi-fi fine but after some time it locks up again and I have to reset it again. At this point, the OP3 works fine and is stable compared to the OP4. Anyone experienced this and have a solution?

Thanks and 73 de KH6DC

HA2NON

Make sure the device firmware is updated to the latest version (v72).

anndel

It's on v72.

HA2NON

Check the device log over the USB serial console to find out what's exactly happening. https://manuals.sharkrf.com/openspot4/en/usb-serial-console.html

anndel

Most times I get the usual log, ping, etc. When it freezes I get: Backtrace:0x4209F627:0x3FC97E100x40376CFE:0x3FC97E30 0x42107023:0x3FCF41D0 0x42003A2F:0x3FCF41F0 0x4037FAA0:0x3FCF4210

Backtrace:0x4037984A:0x3FC984100x40376CFE:0x3FC98430 0x400559DD:0x3FCBCD30 |<-CORRUPTED

HA2NON

Please perform a factory reset on the unit.

anndel

Did a factory reset several times but still randomly locking up.

HA2NON

Please send us your exported configuration profile file to info@sharkrf.com and refer to this forum thread. How long do you have to wait until it reboots? Can you reproduce the issue by doing something, or you just have to wait?

anndel

I wait about 30 seconds for it to reboot. When it locks up I hold the power button for 7+ seconds then it resets and reboots. I have to wait because it locks up randomly and I can't reproduce the issue by doing something.

anndel

Any luck recreating the issue? It's still doing the same thing after a multitude of factory resents.

HA2NON

Please send us your exported configuration profile file to info@sharkrf.com and refer to this forum thread.